Delivery & Returns
Stock orders placed before 10 am AEST should be received between 2-4 business days within metro areas and 3-5 for rural areas. Special requests and made to order items may take much longer to complete, your delivery time will be advised. All items will be sent by standard tracked mail. This does not include insurance which may be purchased at an extra cost. International rates vary and supplied upon request.
Receiving your item
Your order will be personally checked then carefully packed and securely wrapped . Although we provide packaging like gift boxes, velvet pouches etc. extra gift wrapping can be arranged at no extra cost. We will send via tracked postage with Australia post by the method advised and we will email you the tracking number. It will arrive at the address supplied or your post office for pick up. Please check it has arrived in good condition and is as described on our website. If everything is good it would be great to hear from you so we know all is well, feedback and reviews are greatly appreciated and listened to. If you have any questions or concerns let us know. We check and carefully pack all our items for shipping but if any damage occurs in transit please advise us with a photo of package and damage within the next few days and we will quickly organize a repair, replacement or refund for you and let you know if it needs to be returned.
Although we do not accept returns for change of mind if you feel the piece is not as described or has been damaged you may contact us for a return authorization. If you wish to return an item you must contact us with a full explanation of the reason along with any necessary photos of damage or condition. We will issue a credit, refund or arrange a repair or replacement depending on the situation. Once a return is authorized please package and send your return in the same manner and condition received, boxed with any tags attached, please use a postal service with tracking.